Earning My Way
Career Summary
Demonstrated accomplishments in business
planning, marketing, technical writing, defining process flow, interactive video
broadcasting, telephony, system analysis, software design, graphic design, training course
development and delivery, and consultation.
Highlights of Qualifications
Client-focused
Balanced perspective developed from varied skills and experiences
Strong work ethic and sense of commitment
High regard for Deming's view of quality and statistical process control
Enjoy challenge, innovation, entrepreneurial attitudes, and optimism
Project Coordinator/Course Developer/Writer/Graphic Artist
AT&T Network Services Division - Network Operations & Engineering
Training
Visit AT&T's Web Site and AT&T WorldNet
- Delivered an orientation to the Intranet and HTML for team of AT&T course developers
and instructors
- Developed courseware, proposals and presentations for Network & Computing Services -
Network Operations and Engineering Training and the Digital Transport curriculum
- Designed Web-based training registration system for AT&T emergency preparedness
(training needs in advent of a labor strike)
- Lead project team that designed and built an automated data collection and reporting
system to implement activity based information (ABI)
- Produced video broadcast on degree completion programs featuring Thomas Edison State
College's provost and director of corporate partnerships, researched and delivered portion
of broadcast dealing with AT&T 's Tuition Assistance processes and limitation, the
College Board's College Level Examination Program, and college credits recommended by the
American Council on Education for AT&T courses
- Developed frame-based web page for Digital Transport glossary and acronym job aid for
AT&T Intranet; tools used: MS FrontPage, HotMetal Pro, HTML
- Facilitated remote site for Online Course Development/HTML course delivered over MS
NetMeeting
- Built interactive, multimedia presentations including animations and hypertext linking
with MS PowerPoint
- Supported broadcasts and wrote Methods and Procedures for Interactive Video Broadcast
Network (IVBN)
- Wrote brochures, newsletters, manuals, jobaids, forms using UNIX Framemaker, Corel Draw,
and MS Word
- Created graphics and text layouts for T-BERD 209A Testset, RC48DX, DDM1000, DACS IV 512,
GTP and SONET courses
- Contributed to the Interactive Video Broadcast Network (IVBN) Expansion Business Case
and Proposal
- Produced linear video by writing scripts for, directing and making editing decisions for
video tape productions using Media 100
- Developed MS PowerPoint standards for video broadcasting and developed tutorial diskette
- Developed dBase databases and Excel spreadsheets to solve IVBN network administration
problems
- Created and maintained IVBN remote site communications system using ATTMAIL(email)
Owner
Pacesetter Publishing Innovations, Inc., Leawood, Kansas
- Provided marketing and business planning services to small businesses including the
implementation of marketing strategies with promotional materials created with desktop
publishing and computer graphics
- Created products including business plans, marketing plans, brochures, newsletters,
database-driven direct mail campaigns, logo creation, business stationary design, print
advertising design, copywriting, graphics, innovative promotions, resumes
- Published article "To Plan or Not to Plan" in Kansas City Small Business
Monthly, February 1993, based on research personally conducted on women business owners
and their use of business planning
- Software used: Windows 3.1, Ventura Publisher 4.0, Corel Draw 4.0, Paradox 4.0, Quattro
Pro 3.0, WordPerfect 5.1, dBase III, Harvard Graphics, MS Word for Windows, Formtool,
Norton Utilities
Market Analyst/Quality Specialist
AT&T, Kansas City Major Market Branch
- Established a Proposal Center using Ventura Publisher, Micrographix Designer, Quattro
Pro, Timeline Project Management software and local area network configuration of ten 386
PCs, postscript laser printer, color plotter; trained operators and organized work flow
between sales force & Proposal Center
- Created pricing tools, tracked promotional campaigns, and solved market analysis
problems with Lotus 1-2-3, UNIX-based 20/20 spreadsheets, and Paradox databases
- Created initial tracking mechanisms for implementation of SDN (software defined network)
and solved other analysis problems with Informix SQL and dBase III databases
- Informally trained and consulted with workgroup regarding UNIX and PC software tools
- Developed data systems to automate or optimize various major market sales functions
- Trained 110 people in Quality Awareness and conducted "hassle" sessions to
process deterrents to productivity
- Wrote, distributed, and analyzed a Customer Satisfaction Survey of A.T. & T.'s major
market customers
System Consultant
As technical consultant, sold, ordered, and facilitated the
implementation of PBX and Voice Mail telephone systems
Account Executive
- Received initial sales and telephone network training
- As part of Topeka sales team, worked towards optimizing the telephone network needs of
200 accounts
Information Management Specialist
AT&T, Kansas City Data Center
- Wrote UNIX application development standards for Integrated Telemarketing application
- Coordinated work flow of programming group during manager's disability
- Trained new trainers and new hires in a four month long Initial Designer Training course
Information Management
Member of Programming Staff
- Developed a prototype of a software package called "The Testplan Generator"
designed to generate structured test plans for testing software
- Delivered a speech and presented a paper on "The Testplan Generator" to
A.T.& T.'s Information Management's Quality Assurance Symposium at Bell Laboratories
- Taught Structured Testing at Rockhurst College to a consortium of EDP (electronic data
processing) managers of eleven Kansas City-based companies
- Served as project leader for BAMS (Billing Administrative Measurement System), a PC
-based productivity measurement system for all of A.T.& T.'s Bill Print Centers
- For five years, taught programming and computing courses: IDT (Initial Designer
Training), Structured Testing Methods, Software Design, Personal Computers and software;
i.e. DOS, dBase III, Lotus, Enable
- Developed courseware for the personal computer classes, and contributed to the
development of the IDT and Structured Testing courseware
Data Processing Supervisor
AT&T, Kansas City Data Center
- Supervised customer service group, tape pool, microfilm
- Coordinated monitoring and control of data collection effort of daily 5% sample of long
distance calls
- Involved in front end design of Centralized Message Data Base, rewrite of data
collection system
Member of the Programming Staff
- Programmed parts of accounting and message sampling applications
- Language, DBMS, environment: COBOL, JCL, MVS, IMS, IBM mainframe
Interior Designer
|
