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Past Events Meetings
LOMA Society of Greater New York

2006 MEETINGS and COMMUNITY AFFAIRS



FIRST GENERAL MEETING 2006
March 9, 2006

Meeting Notes

Topic:           Retirement Crisis and The Need for Income Annuities
Speaker:      Maria R. Morris, Executive Vice President Employee Sales
                                And
                       Aaron D. Fried, Vice President and Actuary Employee Purchased Product Group
Location:     MetLife, Long Island City, NY
Attendance: 113


Friedes Valbuena, our Society President, called the meeting to order at 5 P.M. The Society and MetLife were very excited to be having our first meeting of 2006 hosted by MetLife in Long Island City, NY. It is the first Society meeting at MetLife in fourteen years. Friedes commended the MetLife Team, Emily Feldman, Society Secretary, Geri Trout and Lucille Cassarino, both members of the Board of Directors, for their successful efforts to make the meeting possible.

An agenda brochure and presentation copy was given to all attendees as they checked in along with a token gift of Snoopy, the MetLife mascot. LOMA materials and brochures on many timely and informative topics were available at the registration desk.

The 2006 Officers, Board of Directors, and new members were introduced. Mary Ryan, LOMA’s Principal Representative, was introduced and welcomed to the meeting.

Emily Feldman welcomed the Society to MetLIfe and introduced Jacqueline Buford, MetLife Long Island City Education Representative (Ed Rep) to LOMA. Jacqueline spoke to our members detailing the Ed Rep function and structure at MetLife.

Emily introduced our distinguished speakers for the evening. Maria Morris opened her presentation with an engaging multiple choice question for our members, “What is the secret to a happier retirement?” Maria quoted the Wall Street Journal’s answer, “Friends, Neighbors, and a Fixed Annuity.” Mrs. Morris discussed trends in pension, social security, and 401K plans. The conclusion she reached was pensions are rapidly declining, social security is insufficient and 401K plans are inadequate which all pointed to the fact that the public is unprepared for retirement.

Aaron Fried continued the presentation focusing on demographics and why consumers are unprepared for retirement yet are likely to retire earlier than planned. People tend to overlook inflation, underestimate time in retirement, and don’t understand that longevity risk is the greatest financial risk facing retirees. Our members were very interested in the topic and actively involved with many questions and answers. A lively Q& A session followed the presentations which our gracious speakers answered sophisticated and less complicated questions.

The audience thanked our speakers with a big ovation and the MetLife team gave a beautiful gift to each speaker.

A MetLife photographer was on hand for photos at the meeting and afterwards to capture the memorable meeting.

Friedes closed the meeting at 6:15 PM.

All continued networking and engaging in lively discussion after the presentations while enjoying a lovely buffet with a wide selection of h’oeuvres and desserts.

The attendance at the meeting was one of the highest we have had in years. It is attributable to the fine work of the MetLife team in putting together an very informative, enjoyable, and wonderfully hosted meeting. Evaluations filled out by members indicated the topic was the reason the majority attended. The meeting was rated Excellent by the majority of the evaluees.

SECOND GENERAL MEETING 2006
May 4, 2006

Meeting Notes

Topic:           International and Life Insurance: An Emerging Market Approach
Speaker:      Joseph A. Gilmour CEO International
Location:     New York Life Insurance Company, New York, NY
Attendance: 106


The meeting was called to order by the LOMA Society of Greater New York’s President Friedes Valbuena. She welcomed society members and guests, and related some personal observations about her experiences with New York Life’s home office building. She said that because of its architecture, the building has been called the “Cathedral of Life Insurance”. Friedes went on to commend New York Life (“NYL”) for its constant support of the LOMA Society, and its dedication to professional development. She also commended the NYL Team comprised of Colleen Gargan-Kohnen (Society Representative to LOMA), Jacqueline Colgan (Membership Chair), Claudine Jessamy (Society Treasurer), Joyce Thomas (Board Member) and Doug Rogers (former Society Secretary), for their efforts in planning our Society meetings. Friedes also thanked Emily Feldman (Society Secretary), Jim Woodman (Immediate Past President), and all of the Board members for their support. Friedes then introduced Susan Treacy our Society’s Vice President.

Susan welcomed everyone and reminded us that our Society exists for its members. She mentioned a number of our Society’s Committees and praised their team work efforts. Then Susan introduced Leonard Elmer, Senior Vice President of Human Resources at NYL. Mr. Elmer gave a brief biography of our guest speaker, Joseph A. Gilmour, before introducing him.

Mr. Gilmour, a personable gentleman, told us that he was a Canadian and an Actuary. He said that NYL entered the International markets in 1870. By 1914, NYL’s International business was 20% of its sales. NYL exited International business in 1925. It was not until 1990 that NYL re-entered International markets.

We followed Mr. Gilmour’s slide presentation using the handouts that were provided. Mr. Gilmour told us that NYL has made a big push in Latin America and Southeast Asia (India and China). With regard to emerging International markets, there is low Life Insurance penetration and an emerging middle class. NYL focuses on the middle market, and strives to create agent loyalty and brand recognition.

Cultural differences must be addressed. Regarding language, the sales force needs to speak English to communicate with management in the United States. Translation methods take time and cost money. There is also the problem of Insurance “jargon” which does not translate well. Social Norms in the workplace may differ from domestic norms. For instance, in Spanish cultures, employees start work later and stay later. In Chinese cultures it is not polite to talk more than you listen. Market maturity is considered in product offering.

Mr. Gilmour said that in Emerging Markets “savings” is important. Moving to a “global product suite” is less costly. Annuity sales are starting in Hong Kong and Japan.

He then spoke about the Regulatory Environment. Most foreign countries have an all-powerful Federal Regulator. Consumer protection is becoming more important.

To sell in an international market, a company must use joint venture partnerships. Career paths need to be developed, and full-time agents and managers are needed. Mr. Gilmour said that the price of U.S. training is costly. He then told us that LOMA is an important part of NYL’s International operations, because NYL uses LOMA’s Training Modules. Nearly 1,000 degrees have been earned by NYL international employees, with more to come.

Mr. Gilmour said that Best Practices are used. There are lots of similarities between domestic and international markets. Developing people is very important.

Mr. Gilmour then took questions from the audience. The first question asked what the major challenge was in doing business in a Communist country. Mr. Gilmour focused his response on China. He said that China is liberalizing its market, but because of the Cultural Revolution, people over 40 years old do not have managerial skills. Doing business there is very political. Other questions included references to the avian flu, reinsurance, and underwriting requirements.

Susan Treacy returned to the podium to thank Mr. Gilmour and to present him with a lovely gift as a token of our appreciation. Susan then said that our next general meeting will be held at Prudential Financial on June 23, 2006. There will be a fourth general meeting at Guardian Life in September, and the Annual Meeting will be held on November 17, 2006. Susan asked the audience to fill out the Evaluation Sheet, and then turned the meeting back to Friedes.

Friedes thanked everyone for coming and adjourned the meeting, which was followed by an excellent buffet reception.

THIRD GENERAL MEETING 2006
June 23, 2006

Meeting Notes

Topic:           Boomer Trends, Retirement and Life Insurance: Connection or Coincidence?
Speaker:      Mark Hug, Vice President and Chief Marketing Officer
Speaker:      Maria Umbach, Vice President Marketing
Location:     Prudential Financial, Newark, NJ
Attendance: 67


Andrew Yonker opened the meeting by recognizing guests from companies outside of Prudential. He went on to thank Cynthia Carlucci and Marty Brophy for organizing the event and he congratulated Jim Woodman on the birth of his son Harry.
Next, Andrew introduced Monica Williams, the Prudential LOMA Rep. Monica reminded the audience that Prudential employees should take advantage of the company’s learning lab.

Andrew introduced Friedes as he gave the audience a brief bio of our President and the meeting officially began. Friedes welcomed Prudential’s colleagues from Minneapolis, who dialed into the meeting via teleconference. Friedes told the audience that Prudential was honored as one of the “Best of the Top 10” 2005 100 Best Companies to work for, according to Working Mother Magazine. She went on to say that in 2005, Prudential was inducted into the Working Mother 100 Best Companies Hall of Fame. To qualify as a Hall of Fame inductee, a company must have been named to the 100 Best for 15 years or more and appear on the 2005 Working Mother 100 Best.

Friedes introduced the board members, as well as thanking Julie Privman for all of her work on maintaining the Society’s web site. She also mentioned that the Society has reached its 2006 goal of 300 members, representing more than 10 companies in the tri-state area. Friedes told the audience the Scholarship Fund at St. John’s University is ~$34,000 and 2006 will be the Society’s 3rd year of awarding a scholarship.

Friedes reminded the audience that the Society’s Community Affairs Committee was holding a CD drive. The goal is to bring live and recorded music to patients in hospitals in the NYC area.

Friedes introduced Josh Paulson who gave the audience a demo on the use of the consenors – a polling tool. The sample question was “What Year was Woodstock?” The answers were listed on the screen as “A”, “B”, “C”, or “D”. A chart appears on the screen displaying the audience’s response and then Josh gave the correct answer, August, 1969.

Cynthia Carlucci introduced the guest speakers. She deviated from reading their bios to the audience by telling a personal story of her work experience with them. She told the audience each speaker possesses Passion and Empowerment. Each cares about the employees as individuals and makes each feel as though they are part of the team.

Cynthia told us that Mark Hug introduced himself to the team when he first arrived at Prudential. Cynthia said he constantly reminds the team that he wants to work with a super-charged team. She went on to say Mark is a caring person and that his enthusiasm is contagious and maintains an “open door” policy.

Cynthia told the audience that Maria is dedicated to the training and education of women. She also said Maria has been a personal mentor to her during her career at Prudential.

Mark welcomed the audience to Prudential on what was a hot summer night. He asked the audience what they thought constitutes a generation. He told the audience there are 3 key issues that make up a generation, History, Time and Country Specific. He went on to define the 5 major generations, which have spanned an entire century; GI Generation, Silent Generation, Baby Boomers, Generations X and Y.

Mark polled the audience with the question, “Which boomer year was the biggest?” A. 1955, B. 1957, C. 1958 and D. 1959. B is the answer. He talked to the audience about the Baby Boomer generation by profiling them. The next poll was “What percent of Baby Boomers are behind in saving for retirement? A. 25%, B. 45%, C. 60% and D. 75%. The audience answered with D, but C is the correct answer. Mark then talked about why the boomers are behind with their savings.

Friedes thanked everyone for coming and adjourned the meeting, which was followed by an excellent buffet reception.

Maria Umbach took the microphone and informed the audience of a study prepared by Prudential Financial, The Roadblocks to Retirement, which was released this year. She told the audience it is the job of the insurance companies to help people prepare for retirement. She went on to say that 50% of the Baby Boomer generation is women and focused her discussion on this topic.

Next, she pointed out the importance of our business and industry on this subject. The force of boomers not saving properly for retirement is powerful to our economy. She reminded the audience that it is a tremendous responsibility to service this need. She also said we must be ahead of the business and not behind. She suggests that insurance companies deeply understand their customers.

Maria further defined the women baby boomers as possessing a “Quadruple Whammy.” She defined her term and the four issues as to why women are lagging behind men when it comes to saving for retirement. The next poll was “What percent of women grade themselves A when it comes to their financial knowledge?” A. 1%, B. 8%, C. 15%, D. 30%. The audience said B; the answer is A, 1%.

Maria explained to the audience the 2006 Prudential Financial’s Study on the Financial Experience & Behaviors Among Women. The study was looking for a connection between life insurance and Boomers. Do they care about financial protection?

Maria defined 5 uses of life insurance in retirement, in her terms:
    1. 60% of people expect to be responsible for someone else,
    2. Life insurance on someone she (the female baby boomer depicted in an ad on the screen) depends on,
    3. Will anyone remember me,
    4. Sandwiched, Bothered and Bewildered,
    5. Private Sector can step up

The next poll asked “Who is not a baby boomer?” A. Dolly Parton, B. Meryl Streep, C. Cher, D. Tina Turner. The audience struggled with this question. The answer is D. Maria and Mark then opened the meeting to questions.

Friedes thanked the speakers. Josh and Cynthia each handed a gift to the speakers. Friedes reminded the audience the next General Meeting will be held on 09/21/06 sponsored by The Guardian. She also said Mutual of America will host a meeting in 2006 but the date has yet to be decided. Additionally, Friedes reminded the audience of the LOMA Annual Conference and Conferment on 9/17 – 9/19 in San Francisco, CA.

The attendees continued to engage in lively discussions after the presentations, while enjoying a lovely buffet with a wide selection of hors d’oeuvres and desserts.



FOURTH GENERAL MEETING 2006
September 21, 2006

Meeting Notes

Topic:           The Changing Role of the Life Insurance Professional
Speaker:      David W. Allen Senior Vice President, Individual Markets
Location:     The Guardian Life Insurance Company of America, New York, NY
Attendance: 74


Society Vice President Susan Treacy, FLMI, ACS, AIAA, opened the meeting and welcomed everyone to our Society’s Fourth General Meeting. She thanked The Guardian Life Insurance Company of America (Guardian) for hosting the meeting. It had been several years since Guardian was a host.

Susan then introduced Mary Ann De Luca, FLMI, who spoke about our Society’s Community Affairs Committee project. The Committee is collecting “new or gently used” CDs for Musicians on Call, who will distribute the CDs to hospitalized children who are cancer patients.

Next, Susan mentioned LOMA’s Annual Conference which had just taken place in San Francisco, California. She advised that this year, our Society has won all Five of LOMA’s Outstanding Awards. Then Susan reminded us that our Society’s Annual Dinner Meeting will be held at the Midtown Executive Club on Friday, November 17, 2006. She said that we have 29 new FLMIs and FFSIs from 13 different companies. Susan asked the audience to remember to fill out the Program Evaluation Form that had been placed on each seat.

Susan then introduced Isaac (Ike) Efrimoff, FLMI, of Guardian, who would introduce our guest speaker. Ike welcomed everyone and gave a brief biography of speaker David W. Allen. Mr. Allen is a Senior Vice President of Individual Markets, and is responsible for driving the profitable growth of Guardian’s life insurance business. He oversees all aspects of the Individual Market business, including: Product Development; Sales, Agency Distribution and Development; Advanced Planning and Professional Services; Underwriting, Claims and Operations; Actuarial; and Financial Reporting. Mr. Allen joined Guardian in June, 2004 and brought with him 25 years of experience in the insurance industry. He is a Fellow of the Society of Actuaries.

Mr. Allen thanked us for inviting him and welcomed us to Guardian. He began his slide presentation by discussing the Challenges to Growth and Productivity for Life Insurance Professionals, and the importance of reaching customers. He said that growth of the life insurance business was only keeping up with inflation. He also said that due to demutualization, companies have cut costs by eliminating some Career Agents. There has been a drop of 20% of Career Agents over the last 10 years. Also, there has been a shift to independent distributors who are not full time Agents. Mr. Allen told us that the average age of an insurance broker today is 54.

Mr. Allen said that Customers view the insurance products and process as complex. They need to trust their advisor. Customers do not view an insurance professional as a key financial advisor.

Mr. Allen said that some recruiting barriers are (1) Perceived Risk, (2) Perceived Lack of A Clear Career Track, (3) Alternative Career Options, and (4) Compensation Outlook.

He then discussed the following New Value Propositions:
    1. Team selling, mentoring by a senior agent, special support;
    2. New training approaches;
    3. Access to a complete product array;
    4. Relationship approach, as opposed to transaction-oriented;
    5. Alliances – “center of influence”;
    6. Compensation alignment;
    7. Growth markets: Baby boomers, small business owners, ethnic markets;
    8 New Tools – Client Management, Virtual training.

Mr. Allen discussed the “Cycle of Success” and the ways to retain career agents. He then told us about a web-based program at Guardian called the “Living Balance Sheet” It is a marketing and client service system that can be accessed by both Clients and Agents. Clients benefit from this program because it simplifies presentation, and gives a comprehensive view of the Client’s financial position. Agents benefit because of instant credibility. Also, the program guides the agent through the process. It provides a mobile environment because both the Client and Agent can see the same computer screen at the same time. Guardian agents have been using the “Living Balance Sheet” for about one year, and have reacted favorably.

Then Mr. Allen took some questions from the audience. Most of the questions were about the Living Balance Sheet program.

Susan Treacy then called upon Guardian members Ike Efrimoff, Bruce Weis, FLMI, ACS, ARA, and Deborah Smith, FLMI, FFSI, who presented Mr. Allen with a gift as a token of our appreciation. Pictures were taken of the speaker and our Society’s Board members. The meeting was adjourned and was followed by a reception.



2006 Annual Meeting
November 17, 2006

Meeting Notes

Topic:           Why Should Companies Take Work/Life Balancing Seriously
Speaker:      Daniel Purushotham, Ph.D., CCP, CBP
                       Adjunct Faculty Member
                       Central Connecticut State University’s School of Business
Location:     Midtown Executive Club, New York, NY
Attendance: 85


Society of Greater New York President Friedes Valbuena, FLMI, ARA, called to order our 63nd Annual Conference. After welcoming us, she advised us that Mary Ryan from LOMA’s Corporate Office was stuck at the airport and probably would not be able to join us. Friedes then congratulated the new FLMIs, FFSIs and the Walter Leonard Scholarship winner. She announced that this year our Society won all five Outstanding Society Awards. As she raised up each medal we counted along with her, “one…two…three…four…five…” She reviewed 2006, and introduced Susan Treacy, FLMI, ACS, AIAA, CLU, our Society’s Vice President.

It was Susan’s pleasure to introduce our guest speaker. Daniel Purushotham is currently an adjunct faculty member of the Central Connecticut State University’s School of Business. He is a former Vice President of Corporate Compensation and Performance Management at The Hartford Financial Services Group Inc. Mr. Purushotham holds a master’s degree in industrial psychology and at one time was Chair of the Compensation Committee of LOMA.

Mr. Purushotham began his amusing and entertaining presentation with a personal story about his son. He said that he wanted his presentation to be “interactive” in order to keep us awake. He said that he has a high regard for LOMA which is a very professional organization.

Mr. Purushotham told us that Work/Life balance is affected by two income families. In the 1980’s, corporations began to be aware of child care needs of working mothers, and of elder care. Corporations are now redefining benefits and giving employees more control by giving them choices. He then asked us some questions, and gave us some statistics; for example, 70% of employees feel that they do not balance their Work/Life.

Depending on people’s life styles and priorities, Work/Life balance means different things to different people. There are also generational differences in priorities. Companies are being more flexible toward their employees to:
    1. retain talented people;
    2. raise morale and job satisfaction;
    3. raise productivity;
    4. have commitment to the organization;
    5. lower health care costs;
    6. attract investors in order to raise earnings and stock prices;
    7. be good corporate citizens.

Mr. Purushotham said that Work/Life Balance is now being called Work/Life “Effectiveness”. The goal is to benefit both the employees and the organization. Employees want to have more control, develop themselves, have peer support and be involved in management decision making.

Susan returned to the podium to thank Mr. Purushotham and present his with a lovely gift in appreciation for his informative presentation.

Friedes then began the Business portion of our meeting by asking our Society’s Treasurer Claudine Jessamy to give her Financial Report. Claudine said that 2006 was a successful year for our Society and that we had a profit of $7,772.19. She then turned the meeting over to Jackie Colgan who gave her Membership Report.

Jackie said that we currently have 378 members. She advised that the Board recommended to keep our Annual dues at $30.00. The motion to keep the dues at $30.00 was accepted.

Next, Friedes, Jackie and Jim Woodman FLMI, ACS, our Society’s Immediate Past President, called up the new FLMIs and FFSIs and gave them gifts.

Colleen Gargan-Kohnen, FLMI, ACS, Chair of our Education Committee, spoke about the LOMA Education Days that were held this year at AXA Corporate Solutions Life Reinsurance, and New York Life. She then introduced the 2006 Walter Leonard Memorial Scholarship winner, St. John’s actuarial student Andrew Chabalko, and presented him with a gift.

Next, Jim Woodman announced the slate of Board of Directors for 2007. All of the candidates were accepted.

Then Friedes gave out special gifts to both the MetLife Team and Guardian Team, who worked on hosting a general meeting at those companies this year, after an absence of quite a number of years. A gift was also given to Bill Welcher, FLMI, ACS, for his excellent work on putting together our Society’s Newsletter. Also to Marty Brophy, FLMI, ACS, CLU, for his untiring effort to bring us more members from Prudential Financial.

Susan Treacy, Chair of the Planning Committee, advised that disposable cameras had been placed on each dinner table and asked us to use them during the evening. Susan also announced that we would like to have a Photography Committee with a photographer and picture processor to handle pictures at our events and for the Annual Brochure. Susan asked for volunteers. She also reminded us to fill out the Evaluation Form and invited members to join one of the Committees listed on the Form.

The meeting was adjourned for our buffet diner and dance. Photos were subsequently taken.

Last edited: January 26, 2008