"I believe in the power and the energy of people at every level of an organization. If there is one common theme across all of my books and training programs, it is that people are capable of amazing things when they are taught the right skills, work for people who nurture the right values, and find respect and importance in whatever they do."

Richard S. Gallagher

Rich Gallagher is one of the nation's leading authorities on customer service, support and workplace culture. He is the author of five nationally-published books, a veteran of numerous keynote speaking engagements and media appearances, and his training and consulting work has helped thousands of participants to dramatically improve the performance of their own organizations.

As a successful leader who has guided numerous organizations to high growth and service quality, and a strong voice for best practices in the industry, Rich has been dubbed "one of the founding fathers of modern customer support" by one of its leading professional societies. His unique view of what makes successful organizations tick, combined with extensive research of industry best practices, have helped people see leadership, service quality, motivation and success itself in a light they have never seen it before.

New book - The Soul of an Organization


Rich Gallagher's national bestseller The Soul of an Organization explores the values that drive over 100 successful organizations, in a game plan for success that gives you the tools you need to identify, assess and improve your own business culture.

For more information, wisit the book's official website at www.SoulOfAnOrganization.com for excerpts, articles, a free assessment quiz, nationwide publicity appearances, and much more!

Learn more in a free on-line webcast! Click here to view Rich's archived PlaceWare Seminar Series presentation on The Soul of an Organization.