Sterling Equipment - 2003 Catalog - Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

#1 Most Asked Question:
- Does Sterling offer Chrome Product? / Stainless Steel Product? / Aluminum Product?
No, sorry, we do not. Only Mild Steel Product with a Powder Coated finish.

When this business was started in 1975, the "Sterling" name was taken from the middle name
of the founder - William Sterling Redman.

- Do you take VISA/MASTERCARD/DISCOVER/AMERICAN EXPRESS?
We can only accept credit card payments via the Internet through membership
with PayPal at www.paypal.com - a safe/secure/insured/free service. Follow
the above PayPal link for details of this service.

PayPals Spending Limits for U.S. Users: Once you confirm an email address,
you are limited to a total of $2000 of spending in the aggregate unless
and until you become Verified. Some accounts, at PayPal's discretion,
may have a lower limit until they become Verified.

Please see our Ordering Terms for details on the other forms of payment accepted.

- Does Sterling Have A Glossy Color Printed Catalog?
No, but we do have a printed catalog!! Please be advised, however, that our on-line
catalog is based wholly on our current printed 2001 Catalog (24 pages, black
& white, plain). The on-line catalog has the same presentation, information,
and photos that are present in the printed catalog, plus additional photos
not present in the printed catalog, and the additional feature of having
all the photos in color. Our printed catalog was designed for our Truck
Accessories Dealers in mind, allowing for quick application lookup - not
for showing photos. Please use our on-line catalog for the most current
and up to date applications and photos.
If you still would like our current printed catalog, please mail your Catalog
Request with your Name & Address to: Sterling Equipment, 803 Line St,
Umatilla, FL 32784.

- Do you have all your product in stock for immediate shipping?
No, we build all product to order. Approximately 10 working days or less to ship
an ordered product unless otherwise notified of delays.

- Who makes your product?
We do, here in Umatilla, Florida.

- Who Powder Coats your product?
We do, here in Umatilla, Florida.

- Can you Powder Coat in a different color? How much does it cost?
Yes, we can powder coat in different colors - within limitations.
Basic colors, such as gloss black, gloss white, and other basic colors we have in stock
are $50.00+ more per item over Your Pricing. Custom color / color matching is
very expensive -- best if color matched and painted with tradition automotive paints.
For some powder coat colors that can be obtained, please see TCI Powder Coating.

- How much is a grill guard/nerf bar/sportbar/tube bumper for my vehicle?
Please find your specific application via the online Catalog with the options you want,
then refer to the Price Sheet.

- Do you make grill guards/nerf bars/sportbars/tube bumpers for my vehicle?
We might!! Please check the online Catalog for your specific application. If it is
not listed please email us with some details!!

- Can you build custom product?
Yes, within some limitations. Send us a sketch of what you are looking for...we may be
able to help.

- I don't like my custom Sterling Product made exactly to my written specifications,
will you refund my money?
No, all custom product constructed to customer specifications belong to the customer.

Sterling Equipment & Manufacturing Co. of Central Florida, Inc.
803 Line Street
Umatilla, Florida 32784

Phone:(352)669-3255
Fax:(352)669-7711
Email Address: sales@sterling-equipment.com
Web Page: www.sterling-equipment.com

Last Update : 2/2/03